Returns & Refund Policy

At GenuineLicense.store, we strive to provide a satisfactory experience for our customers. Please read our Returns and Refund Policy carefully before making a purchase:

Digital License Refund Policy:

  • Digital licenses are eligible for a refund only if the product license has not been successfully delivered or if there is an issue with processing the order.
  • Once the license key has been delivered, no refunds or returns will be accepted, even in the case of customer mistakes or accidental orders.
  • We guarantee that the product licenses sold to our customers have not been delivered to any other client, ensuring the uniqueness of each license.

License Key Issues:

  • If you encounter any issues with the license key within the first 7 days of receiving it, please contact us promptly.
  • We will replace the key if there are issues with activation or delivery within the initial 7-day period.
  • After 7 days from the completion of the order, no complaints regarding license key issues will be accepted.

Refund Conditions:

  • Refunds will be considered only if the order is not successfully delivered or if there are issues with order processing.
  • Refunds are not applicable after the completion of the order and successful delivery of the license key.
  • Complaints related to product activation issues will be addressed through remote support via AnyDesk or TeamViewer.

Customer Support:

  • If you have any concerns or issues, please contact our customer support within the specified time frames.
  • We are committed to providing remote support for product activation issues via AnyDesk or TeamViewer.

Complaints and Inquiries:

  • Complaints regarding non-delivery of the product key will only be accepted.
  • For any concerns or inquiries, please contact us within the appropriate time frames mentioned in this policy.

We appreciate your understanding and cooperation with our Returns and Refund Policy. If you have further questions or require assistance, do not hesitate to reach out to our customer support at support@genuinelicense.store.

Thank you for choosing GenuineLicense.store.